How To Read Your Bill
The key below can help make sense of your monthly water/wastewater bill.
A. Account Number: The first six digits is your customer number, the next three represent the number of addresses (active or deleted) under your customer number.
B. Service Address: The address where services are rendered. It may be different from the mailing address.
C. Billing Date: Date bill was created.
D. Due Date: Date current charges are due/last day to pay without a penalty.
E. Meter Reading: The serial number identifies the meter. Previous and current meter reading is listed in CCF. Subtracting previous reading from current reading will give the CCFs used. This is converted to gallons by multiplying 748. In the sample this is 32.202 X 748 = 24,087 gallons.
F. Customer Address: This is the mailing address on file for this account and may be different from the service address (item B) above.
G. Special Message: Field dedicated to messages for customers. In the attached example, the message is reminding customers that previous unpaid balance must be paid by January 17 to avoid disconnection of service, and possible other charges. This is a static message, but only applies if you have a previous unpaid balance. To determine if you have an previous unpaid balance, subtract your total current charges from your total amount due. The difference is your previous unpaid balance and must be paid by the date shown in the message.
H. Current Charges: Detailed information of charges from your previous reading date to your current reading date. Your charges will depend on the type of services that you receive. All water is billed to the gallon based on latest tiered rate schedule.
I. Help 2 Others: The Help 2 Others (H2O) program is a bill roundup fund that assists customers who have trouble paying their bill. Gainesville Water Resources partners with Salvation Army for this customer assistance program.
J. Water Usage: A bar graph displaying up to 24 months of usage to help customers quickly visualize how their current usage compares to previous months. For more detailed usage, please register your account at https://www.gainesville.org/258/Water-Use-Customer-Portal.
K. Bill Summary: Summary of previous balance, payments, late penalty, additional billing (connection or disconnection of services, deposit, cutoff fees, additional refuse fees), surcharges, and current charges all which determine your Total Amount Due. If a late penalty is listed, then it will be for your prior months bill that was not paid by the due date. It is 10% of the total current charges for the previous month.
L. Total Amount Due: Amount owed by customer.
M. Total Amount Due by: due date and amount owed by customer.
N. Payment Coupon: Portion of the bill to mail with your payment.
O. Amount Enclosed: Amount being paid by customer. If the customer is enrolled in Autopay, the word Autopay will show here.
P. Payment Address: If sending payment by mail, please use this address.